Here’s a list of common questions that we receive from our customers about their orders and shipping.
Frequently Asked Questions
How soon can you ship my product?
During the height of the season, this is by far our number one frequently asked question. We totally understand that once you have made the decision on what model to buy, you want it shipped as soon as possible. Most products are shipped within 24 hours of order from various warehouses throughout the United States. As soon as your order is received and processed by us, we submit the order to the manufacturer for shipment. You can find our entire shipping policy on our terms and conditions page.
Can I track the status of my order?
Our automated systems always have the latest status of your order. You can obtain the most up-to-date information on the order status page using the details you receive after placing your order.
Do you ship to PO boxes?
Sorry, we cannot ship to PO boxes.
How do you ship?
The manufacturer ships products using FedEx with a signature required due to the cost of the robotic pool cleaners.
Can you ship outside the United States?
Sorry, we do not ship outside the 48 Continental United States.
Do you offer expedited shipping? I need it yesterday!
Sorry, we do not offer expedited (such as overnight) delivery services due to cost and the lack of guaranteed delivery timeframes.
Do you collect sales tax?
New Jersey sales tax will be collected on all products shipped to a New Jersey address.
Do you have a return policy?
Yes, our return policy allows you to return most products within 30 days of purchase. You can review the full policy on our terms and conditions page.
Do you accept purchase orders?
Yes, we do. Please contact us to receive quotes and additional information.