Thank you for your purchase of a Dolphin pool cleaner. Since 2011 and thousands of sales later, Pool Partz strives to provide a great customer experience both during and after your purchase. We also understand that unfortunately sometimes things happen as part of the purchase and we respond to these issues as quick as possible. We document them here in an effort to help you and provide you with the process by which we resolve each issue.
Unfortunately despite the manufacturer packing the unit carefully, we have had issues in recent years where FedEx does not properly handle the shipping box and the unit arrives either not powering on or the unit not moving. If this is your case, please accept our apologies that this occurred but we handle this as quickly as we can. First, submit a warranty request on our web site so that we can notify the manufacturer and submit an RMA to them. Once they receive it and process it, they will send you an email with a pre-paid shipping label so that the unit can be returned. Once you've dropped it off at a FedEx location or called FedEx to schedule them to pick it up, please reply to the email that the manufacturer sent you so that they can then ship you a replacement unit. Maytronics will not ship the replacement until they see that the non-working unit is being returned so be sure to reply to their email. This is the quickest way to get the replacement unit.
If you received your unit and somehow did not receive all the parts please submit a warranty request and we will get them to ship you the parts that were missing.
If you have issues with your unit during your warranty period, please contact us first. Do not contact Maytronics - they want you to contact us first to diagnose and determine the proper course of action. If it's something simple like shipping you a replacement power supply, we can submit the part request to the manufacturer directly and get you the replacement part.