All requests for either service or warranty related matters must be done online so that we have an electronic record for the manufacturer. Service or warranty calls are not handled over the telephone because the information you provide via the request form will help us determine the resolution to the issue and that we have an electronic record of your request for both us and the manufacturer.
All service and warranty requests require you to provide the 10 character serial number which can be found on the inside of the unit near the filters. DO NOT provide the serial number of the power supply; we need to submit the 10 character serial number of the robot itself.
To submit either a service or warranty request, click HERE.